At Easy Life Mobility Scooters Shop, we understand that reliable delivery is an important part of your shopping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
Shipping Destinations
We primarily provide delivery services to customers in:
We also offer international delivery where available.
Customers outside our primary service areas should contact us before placing an order to confirm whether delivery is available to their location.
Free Delivery
We offer free delivery on eligible orders within our advertised service areas.
When free delivery applies to an order, no separate standard delivery charge will be added.
Certain products, destinations, remote locations, or special delivery requirements may require additional arrangements. If additional charges apply, we will inform the customer before the order is finalized.
Order Processing
Orders are normally processed within 2–5 business days after payment has been successfully confirmed.
Larger products, including cabin mobility scooters, mobility scooters, golf carts, Neighborhood Electric Vehicles (NEVs), and electric vehicles, may require additional preparation or specialized transportation.
If additional processing time is required, we will contact the customer with an updated estimated timeframe.
Estimated Delivery Times
These are estimated delivery times and are not guaranteed delivery dates.
Actual delivery times may vary depending on the customer’s location, product availability, carrier schedules, weather, holidays, customs processing, and other circumstances outside our reasonable control.
Large and Oversized Products
Mobility scooters, cabin scooters, golf carts, Neighborhood Electric Vehicles (NEVs), electric vehicles, and other large products may be transported using specialized freight or delivery services.
For these products, the delivery process may differ from standard parcel delivery.
Customers may be contacted before delivery to confirm the delivery address, telephone number, accessibility, and other information required by the carrier.
Delivery Tracking
Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.
For freight or specialized deliveries, tracking information may be provided directly by the transportation provider.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an incorrect or incomplete address causes additional delivery or transportation costs, the customer may be responsible for those additional costs.
Delivery Delays
Delays may occur because of:
- Severe weather
- Transportation disruptions
- Carrier delays
- Customs inspections
- Public holidays
- Remote delivery locations
- Incorrect delivery information
- Unexpected logistical circumstances
We will make reasonable efforts to assist customers when a shipment is delayed.
Damaged Deliveries
Customers should inspect their order when it is delivered.
If a product appears to have been damaged during transportation, please contact us as soon as reasonably possible.
Customers may be asked to provide photographs or videos showing the product, packaging, shipping label, and visible damage.
We will review the situation and work with the customer and, where appropriate, the delivery provider to determine the appropriate resolution.
International Shipping
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise, these charges are the responsibility of the customer.
Customers are responsible for ensuring that products can legally be imported and used in their country or region.
Contact Us
For questions regarding shipping, delivery availability, or an existing order, please contact: