30-Day Return Period

Customers may request a return within 30 calendar days of receiving their order.

To be eligible for a standard return, the product must be returned in substantially the same condition in which it was received. Customers should contact us before returning any product.

Return Conditions

For a standard return, products should:

• Be in their original condition
• Not have been substantially used
• Not have been modified or altered
• Not have been damaged through misuse, neglect, accident, or improper operation
• Include original accessories and components where applicable
• Include chargers, keys, manuals, and other supplied items where applicable

Because mobility scooters, cabin scooters, golf carts, electric bikes, Neighborhood Electric Vehicles (NEVs), and electric vehicles are high-value products, products that have been substantially used, modified, customized, damaged, or altered may not qualify for a standard change-of-mind return.

This does not affect mandatory consumer rights under applicable law.

Return Authorization

Customers must contact Easy Life Mobility Scooters Shop and receive return instructions before sending a product back.

Please do not send a product to an address without first receiving return authorization and instructions from our customer service team.

Return Methods

Depending on the product and customer’s location, an approved return may be completed through:

• An approved shipping or freight carrier
• Pickup arranged by our team
• An authorized return location, where available

We will provide the appropriate return instructions after the return request has been reviewed and approved.

Return Fees

We do not charge a restocking fee for eligible returns.

For eligible returns covered by this policy, we will arrange the appropriate return method at no additional cost to the customer, subject to the conditions of this policy.

Defective or Damaged Products

If a product arrives defective, damaged, or materially different from the product ordered, please contact us as soon as possible.

We may request:

• Order number
• Description of the problem
• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping label
• Video demonstrating the issue, where appropriate

After reviewing the issue, we may provide an appropriate resolution, which may include:

• Repair
• Replacement part
• Product replacement
• Refund

The appropriate resolution will depend on the nature of the problem, product availability, warranty coverage, and applicable law.

Change-of-Mind Returns

If a customer changes their mind about an eligible purchase, the product must meet the standard return conditions described in this policy.

Products that have been substantially used or modified may not qualify for a change-of-mind return.

For large products requiring freight transportation, customers must follow the return instructions provided by our team.

Refunds

Once an approved return has been received and inspected, we will determine whether it meets the applicable return requirements.

If the return is approved, the refund will normally be issued to the original payment method whenever possible.

Refund Processing Time

Approved refunds will normally be processed within 5–10 business days after the returned product has been received and inspected.

After we process the refund, the time required for the money to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment provider, or financial institution.

Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

If an order has not yet been processed or dispatched, we will make reasonable efforts to cancel the order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

International Returns

International returns may be subject to additional transportation, customs, or import requirements.

Customers should contact us before sending an international return so that we can provide the appropriate instructions.

Consumer Rights

How to Request a Return

To request a return, please contact our customer service team.

Please provide:

• Your full name
• Order number
• Product purchased
• Date the product was received
• Reason for the return
• Photographs or videos where applicable

Our team will review the request and provide the appropriate return instructions.

Contact Information