Easy Life Mobility Scooters Shop (“Easy Life Mobility Scooters Shop,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from our website.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.
1. Information We Collect
Depending on how you interact with our website and services, we may collect information such as:
Personal and Contact Information
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping/delivery address
- Other contact information you voluntarily provide
Order and Transaction Information
When you place an order, we may collect information necessary to process and fulfill the transaction, including:
- Products purchased
- Order number
- Order amount
- Billing and shipping information
- Payment status
- Delivery information
- Return or refund information
Payment card and other payment information may be processed through third-party payment providers. We generally do not need to store complete payment card details on our own systems.
Communications
If you contact us by email, telephone, contact form, text message, or another communication method, we may retain information relating to the communication so that we can respond to your request and provide customer service.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website technology and services we use. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location
- Date and time of website visits
- Website usage information
2. How We Collect Information
We may collect information when you:
- Visit our website
- Create or submit an order
- Complete a contact form
- Contact customer service
- Request information about a product
- Request a return or refund
- Subscribe to communications, where available
- Communicate with us by email, telephone, or other available channels
We may also receive limited information from service providers involved in payment processing, shipping, website hosting, analytics, advertising, fraud prevention, or other services necessary to operate our business.
3. How We Use Your Information
We may use personal information for legitimate business and customer-service purposes, including:
- Processing and fulfilling orders
- Arranging delivery
- Providing order updates
- Responding to customer inquiries
- Providing customer support
- Processing returns, refunds, exchanges, and warranty requests
- Confirming payments
- Preventing fraud and unauthorized transactions
- Maintaining and improving our website
- Improving our products and services
- Communicating important information about an order
- Sending marketing communications where permitted and where you have provided appropriate consent
- Complying with legal and regulatory obligations
- Protecting the security and integrity of our business and website
We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
4. Sharing Personal Information
We do not sell customers’ personal information as a normal part of our business.
We may share necessary information with trusted service providers that help us operate our business, such as:
- Payment processors
- Shipping and delivery companies
- Freight carriers
- Website hosting providers
- Website and technology service providers
- Customer service providers
- Analytics providers
- Advertising and marketing service providers
- Fraud prevention and security providers
- Professional advisers
- Government authorities or law enforcement where legally required
We only intend to provide service providers with information reasonably necessary for them to perform the services they provide to us.
5. Payment Information
Payments may be processed by third-party payment processors.
For security reasons, customers should not send complete credit card numbers, passwords, banking credentials, or other highly sensitive payment information to us through email, text messages, or website contact forms.
Payment information should be submitted only through secure payment methods provided during checkout.
Google also requires customer personal and payment information to be collected securely, including through SSL-protected pages.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly and improve the customer experience.
Cookies may be used for purposes such as:
- Maintaining shopping cart functionality
- Remembering website preferences
- Understanding website traffic
- Measuring website performance
- Improving website functionality
- Supporting advertising and marketing activities where applicable
You may be able to control or disable certain cookies through your browser settings.
Disabling cookies may affect certain website functions.
7. Analytics and Advertising
We may use third-party analytics, advertising, or marketing technologies to understand website usage and improve our advertising and services.
These services may collect information such as browser type, device information, pages visited, approximate location, and interactions with advertisements.
Where required by applicable law, we will provide appropriate notices and obtain required consent or provide applicable opt-out mechanisms.
8. Marketing Communications
Where permitted by applicable law, we may send customers promotional communications about products, offers, services, or updates.
Customers may unsubscribe from marketing communications by following the unsubscribe instructions provided in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, or information necessary to complete a transaction.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers should also take reasonable precautions when using the internet and should never share account passwords or sensitive payment information through unsecured communication channels.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, providing customer service, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.
When personal information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.
11. International Data Transfers
Because we serve customers internationally and may use service providers located in different countries, personal information may be processed or stored outside the country where the customer lives.
Where required by applicable law, we will take reasonable steps to provide appropriate safeguards for international transfers of personal information.
12. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.
13. Your Privacy Rights
Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information.
These rights may include, where applicable:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of information, subject to legal exceptions
- Requesting information about how your information is used or shared
- Withdrawing consent where processing is based on consent
- Opting out of certain marketing communications
- Exercising additional rights provided under applicable privacy laws
For example, Canadian privacy law establishes principles concerning accountability, consent, limiting collection, safeguards, openness, access, and challenging compliance.
Certain U.S. states, including California, may provide additional privacy rights depending on whether a business falls within the applicable legal thresholds.
14. How to Submit a Privacy Request
To ask a privacy question or request access, correction, deletion, or other applicable privacy assistance, contact us:
We may need to verify your identity before completing certain requests to protect customer information.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.
When we make changes, we may update the effective date at the top of this policy.
Customers are encouraged to review this page periodically.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact: